FAQ

OSTEOPATHY
£65 for your 1st appointment (60 minutes)
£55 for your standard follow on appointments (40 minutes)

SPORTS MASSAGE THERAPY
£55 (40 minutes)

REIKI
£55 (40 minutes)

ANIMAL OSTEOPATHY
£45 for dogs and cats
(30-45 mins)
For other kinds of small animals please enquire

On your first visit a medical history will be taken. This will include questions about your general health and lifestyle as well as asking you about the symptoms or injuries that you are seeking help with.

With your consent, a physical examination will follow. You will also be asked to do some simple movements. The focus will be on the areas of your body that are experiencing pain, however we will take into account the whole body’s mechanics. We may perform some orthopaedic or other tests and look at results of investigations, x-rays and scan reports if these are available.

A diagnosis will then be made and a course of treatment discussed with you. This may involve visiting us subsequently for manual therapy, some exercises that you can do by yourself and some lifestyle changes.

We will discuss a treatment plan with you including how many sessions may be needed and ask for your consent to begin treatment. If we believe that your condition would not be improved with osteopathic treatment we will refer you to your GP or another suitably qualified professional and may provide you with notes explaining their diagnosis and why they feel osteopathic treatment would not help you.

Treatment differs with every individual and depends on your diagnosis.

A variety of stretching, gentle cranial, mobilizing and manipulative techniques are used to improve blood flow and soft tissue drainage, release tension and improve joint mobility.

At subsequent visits, you will be asked about your progress since your last treatment, examined and treated. After care, exercise, posture, lifestyle and prevention advice may be given to enhance your well-being.

It may be necessary for the osteopath to ask you to remove some clothing, so that they can see and touch the areas of the body causing concern. If you are uncomfortable undressing to your underwear the osteopath may be able to suggest clothing, such as shorts and T Shirt, or close fitting garments, that will enable them to work effectively without making you feel uncomfortable, so please do discuss this.

You are welcome to bring a friend or relative along with you into the examination room if this puts you at ease.

Persons under 16yrs should always be accompanied by a parent or appointed guardian.

Osteopaths work very hard to make treatment as painless as possible, but you may experience some discomfort during and after treatment. Your osteopath will warn you if they think that the technique that they are about to use is likely to be uncomfortable and will stop if you tell them that you are feeling too much pain.

Following treatment about half of patients report some mild soreness in the area of their body that was treated, this can usually be relieved with an over the counter pain killer and will go away within 48 hours. If you experience serious or unusual symptoms after treatment you should contact your osteopath straight away for advice.

If you have a complaint or concern about any aspect of your treatment, please let us know as soon as possible. Please give full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing and, if appropriate, improving my standards.
Make your complaint to us either in person, by phone, by letter or in an email. We will investigate your complaint during the following few days and will aim to:

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and an apology if this is appropriate

3. Identify what we can do to ensure that this problem does not arise again

janet.marie@severnosteo.com

Severn Osteopathy Clinic
8 Ellesmere Road
Wem
Shrewsbury
SY4 5TU

If you feel uncomfortable complaining directly to us or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing Freephone 0800 110 5857 or emailing enquries@osteopathy.org

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.

Janet O’Callaghan’s GOsC registration number is 9654